Need a hand?
Ask FlexNa Support by email, or open a help case in the app. Real people answer.
In the app
On an order, tap Get help from FlexNa: our team sees the order with your message. Your cases are under Account → Help cases.
Privacy
Questions about your data, or asking us to delete it: info@bangketa.ph.
Questions
Is FlexNa out yet?
Not yet. FlexNa is being tested now and is coming soon to the App Store and Google Play. This page will link to both once it’s out.
How do bids work?
Bids are binding. A bid in the last 30 seconds puts the clock back to 30 seconds, so everyone gets a fair chance to answer.
If you win, pay within 48 hours. An unpaid win is cancelled and adds a strike to your account; at 3 strikes, bidding and buying are paused.
What is a Price Drop?
The price goes down every hour, by the amount the seller set, until it reaches the lowest price. The first person to buy locks that price and has 30 minutes to pay, or it goes back on sale.
How does Pick-Your-Slot work?
Pick a free numbered slot, one per person. Once the slots are full, the host rolls 1 to 20 on random.org, and each roll gives that number its next letter. Every roll shows in the draw’s roll log.
The first number to spell the word gets first dibs: the right to buy the item at the listed price within 48 hours. If they pass, the next-best speller gets a turn. Draws are open to shoppers in the Philippines and the UAE.
How do offers work?
Offers are binding. The seller has 48 hours to accept, counter or decline. If your offer, or a counteroffer you accept, is accepted, pay within 24 hours.
How do I pay?
Inside FlexNa only. In the Philippines you pay in pesos with GCash, Maya or a card. In the UAE you pay in dirhams with a card, Apple Pay or Google Pay; on FlexNa’s official store you can also pay in 4 with Tabby or Tamara.
FlexNa holds your money until you confirm you got your item, or until the order completes on its own 7 days after shipping.
When will my order ship?
Sellers ship within 3 days of payment and add the courier and tracking number, which you’ll see on the order.
Something’s wrong with my order
Open the order and tap Report a problem, or Get help from FlexNa. You can add photos or a short video. You have until 5 days after the order completes.
Before it completes, the seller can refund you right away. If you can’t agree, or the order already completed, FlexNa reviews it and decides. A refund goes back to how you paid, and you may be asked to return the item.
Someone is bothering me or selling something fake
Report the listing, message or user from their page, and block them if you want. FlexNa reviews reports within 24 hours.
How do I delete my account?
In the app, go to Account, then Settings, then Delete account. More about deleting your account.
How do I sell on FlexNa?
Apply in the app with your ID. See how selling works.